You can return any product purchased on www.dennyrose.it within 14 working days (Legislative Decree 206/2005) from the delivery date of your order to the address GAUDÌ TRADE S.p.A., Via Nuova Ponente, 29, 41012, Carpi

Conditions for free returns

Returns are always free for all countries unless otherwise specified at the time of order. Returns must be made solely using the courier we indicate, namely GLS for returns from Italy and DHL/DPD for all other countries.

Conditions for paid returns

Currently, returns are always free; however, we reserve the right to update these conditions, so please check this page frequently.

The product must be returned in the exact same condition in which you received it, without alterations, and with all its tags and accessories, otherwise their value will be depreciated. If not, please contact customer service.

From the moment the courier picks up your return, it may take up to 14 business days for it to be delivered to our warehouses. Once we physically receive your return, we can begin the inspection and subsequent refund procedures, which may take up to 14 business days to complete.

Please note: A registered user can access their Personal Area by entering their email and password. If you do not remember your password, please reset it using the "Forgot Password" function. If you have never registered and wish to submit a return request, please refer to the next section "Return for Unregistered Users".

How to make a return if you are a registered customer:

1. Log in to the website to access your personal area
2. Select "My Orders" from the menu
3. Find the order for which you wish to make a return and click on the "View Order" button
4. Click on the "Return/Request a Return" button
5. Select the item to be returned and complete the procedure
6. Take note of the return request number displayed on screen and received via email
7. At this point, wait for the return to be authorized by the staff

Once your return has been authorized:

1. Place the items in their original or similar packaging without labels
2. Write your request number on the return slip (see information sheet included in the package)
3. Cut out the return slip and attach it to the package
4. Wait for the courier to contact you via email or phone
5. If you are not contacted by the courier or do not receive any email, please contact customer service
6. Keep the return request number

For support and assistance, write to us at www.dennyrose.it or contact us at +39 059 49 22 892

Please note: The following procedure applies only to users who entered a valid email address during the order process but did not log in to the site before confirming the order.

How to make a return if you are an unregistered customer:

1. Register on the site
2. Go to the orders section
3. Enter your order number without the hash (#)

From this point onwards, you can follow the return request procedure for registered users, as described above.

In the rare event that one or more products have defects of any nature, it is important to promptly inform customer service, who will provide you with all the necessary instructions regarding return terms.

Upon receipt of your returned items, we will check that all requirements have been met. We will send you a confirmation email to inform you of the acceptance of the return and the initiation of the refund procedure, which will take place within 14 working days (Legislative Decree 206/2005):

Refund for orders placed with credit card.

The refund will be issued to the same credit, debit, or prepaid card used when placing the order. The crediting times will be determined by the credit institution that issued the card used. If you purchased with a prepaid card, please remember that you must keep it in order to receive the refund.

Refund for orders placed with PayPal

We will issue the refund to your PayPal account. For more information on how refunds are credited, please consult the page available at this link.

Refund for orders placed with cash on delivery.

We will credit the amount you paid to a current account, bank or postal, whose details the system will request from you when you request return authorization. We will issue the refund to the current account number you provided when requesting the return.

Refund via store credit (online only).

Except for orders paid in installments (hereinafter Klarna), it is possible to request a refund of the due amount in the form of virtual store credit. The credit will be loaded into the profile associated with the email address of the refunded order and can be reused for a new purchase. Once generated, the credit cannot be converted back into cash but will remain virtual. For conditions on payments with store credit, please consult the dedicated section.

Refund for orders placed with Klarna.

For refunds of orders placed with the Klarna installment payment system, please refer to the dedicated support section available here

If the refund was issued to an expired or cancelled card, your bank will need to transfer the money to your account. For more information, we recommend contacting your bank.

If you used Postepay and the amount is less than 1,000 euros, Poste Italiane will automatically issue a domiciled bank transfer in your name, which you will need to collect at the post office.

Wait 5 business days from when you receive our confirmation email, then go to the post office to check if there is a domiciled bank transfer in your name.

We recommend contacting Poste Italiane customer support (including via Facebook) if they are unable to trace your refund.

Often, post office staff are not familiar with the procedure for refunds via domiciled bank transfer, which is why we suggest contacting Poste Italiane customer support.

It is not possible to exchange one or more products purchased online by requesting a return via express courier.

In most cases, the courier sends a return pickup booking number that can be used to track its status on the courier's website.

For returns handled by BRT/DPD courier in Italy, please enter the pickup booking code at https://vas.brt.it/vas/orm_par.htm